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The season for change
The management of IT change can make or break effective IT service management. Scott Crawford (Enterprise Management Associates) moderates a discussion with George Gerchow and John Murnane (EMC) who say that change management is central to assuring the quality of IT.

Data Intelligence
David Hatch (Aberdeen Group) moderates a panel discussion on the challenges and business performance effects that data management has on business intelligence initiatives. He is joined by Andrew De Rozairo (Sybase) and Sandy Steier (1010data).

It’s called business intelligence for a reason
How do you make the data you already have work for you? Bill Dunn from Dunn Solutions Group says it’s easy if you have the right strategy and the right tools.

Future focus
Current market forces are changing the way we see the future, and the roles of IT service management and the service desk are only becoming more important for the business.

Working hand in hand
Finding and implementing a Data Loss Prevention (DLP) solution that works across your infrastructure is key to staying secure in the face of new technologies.

Enabling Business Continuity By Eradicating Security Threats
NETASQ is fast becoming the security solution provider. Francois Lavaste and Dominique Meurisse from NETASQ join ETM’s Ali Klaver to discuss exactly what they can do for you.

Deep dive into SIEM 2.0
Chris Petersen, CTO and Co-founder of Logrhythm tells ETM’S Ali Klaver that the limitations of SIEM 1.0 have held companies back for years, and why SIEM 2.0 is definitely worth the upgrade.

Security at its best
Astaro has released a new "Essential Firewall Edition" which provides fundamental security features for commercial use at no cost whatsoever - without validity or user limitations.

Proactive information management
ETM’S Ali Klaver talks to Simon Taylor from CommVault about changing the way organizations think about and manage their information into a top-down approach that aligns both IT and business perspectives.

Future focus
Current market forces are changing the way we see the future, and the roles of IT service management and the service desk are only becoming more important for the business.

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Chris Haddad Vice President and Service Director Burton Group

Chris Haddad is the Vice President and service director for Burton Group Application Platform Strategies and Data Management Strategies. He covers data integration, metadata management, J2EE, service-oriented architecture (SOA), software as a service ......

Richard Watson, Analyst, Burton Group

Richard Watson is an analyst for Burton Group Application Platform Strategies. He covers service-oriented architecture (SOA), web services, Java/J2EE, integration, XML and WS-*. Prior to joining Burton Group, Richard was VP of architecture for Credit ......

Lisa Erickson-Harris Research Director at Enterprise Management Associates

Lisa has over 18 years experience in the computer industry, having served in a variety of technical, marketing, and managerial roles. As a Research Director at Enterprise Management Associates, she focuses on Service Level Management, Business Proces ......

Matthew Lees Consultant and Vice President Patricia Seybold Group

Matthew Lees is an Analyst, Consultant, and Vice President at the Patricia Seybold Group. He brings over 15 years of experience in helping organizations leverage technology to build stronger relationships with customers. As an analyst in the group’ ......

John Willmott Founder and CEO NelsonHall

John is one of the founders of NelsonHall and has been CEO since its inception in 1998. John has developed the company to its present position as the leading BPO analyst firm globally. ......

Katharina Grimme Research Director NelsonHall

Katharina is a Research Director at NelsonHall, developing and leading NelsonHall's F&A Outsourcing research together with NelsonHall's German and Continental European BPO research. ......