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  Creating and Delivering Customer Satisfaction in the 21st Century
  
  Customer satisfaction (or dissatisfaction) is something that impacts every organization. Those organizations with high customer satisfaction see the benefits everyday in terms of revenue, profitabilit

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  Reducing Costs Identifying and Eliminating the Causes of Work
  
  Organizations use a variety of techniques and approaches to reducing cost. From techniques like Six Sigma, Lean and TQM to automation, workflow control and enterprise applications much of what we do i

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  ILOG Decision Services The Next SOA Challenge
  
  Service-oriented architecture (SOA) is an enterprise integration strategy currently enjoying widespread adoption due to its promise of component reuse...