Case study

The Upper Austrian Chamber of Commerce (WKOÖ) is known as a pioneer among the Austrian chambers. For instance, the WKOÖ and the Upper Austrian Institute for Economic Promotion (WIFI OÖ) are leaders in using official electronic signatures, as they were among the first organizations in Austria to offer this service. Additionally, the Chamber of Commerce offers extensive online services to its approximately 60,000 members. The WIFI OÖ assists about 70,000 participants attending various activities and events in Upper Austria each year. Next to the high-quality customer service, the WKOÖ and the WIFI place great importance on simplifying the daily work of their staff, so that requests can be dealt with quickly and competently.