Patricia Seybold Group
Boston Massachusetts 02129
Patricia Seybold Group offers strategic advice, business and technology guidance, customer experience best practices, and help with customer-centric initiatives. Founded in 1978 and based in Boston, Massachusetts, they provide consulting, advisory services, research reports, peer groups, workshops and their Quality of Customer ExperienceSM methodology.
CEO and founder, Patricia Seybold, is the New York Times best-selling author of Customers.com and The Customer Revolution. Her new book, Outside Innovation, describes the new approach to the process of business innovation customer co-design. These books offer insights into how to make it easy for customers to do business with you and how to measure and monitor what matters most to a company’s fundamental source of value: its customers.
Publications from Patricia Seybold Group