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This summary has been prepared exclusively for Enterprise Technology Management by Stephen E. Arnold, ArnoldIT.com Mr. Arnold is the author of ...

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EMC: The season for change

By: EMC Ionix

The management of IT change can make or break effective IT service management. Scott Crawford (Enterprise Management Associates) moderates a discussion with George Gerchow and John Murnane (EMC) who say that change management is central to assuring the quality of IT.

Change management is central to a number of vital IT interests. It can certainly be a key enabler of performance availability and service level delivery while problem/incident change can be at the heart of some of IT’s greatest problems. EMC has identified four critical success factors for change management. To listen further, please click on the download link below.

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EMC: The season for change