Podcast

The management of IT change can make or break effective IT service management. Scott Crawford (Enterprise Management Associates) moderates a discussion with George Gerchow and John Murnane (EMC) who say that change management is central to assuring the quality of IT. Change management is central to a number of vital IT interests. It can certainly be a key enabler of performance availability and service level delivery while problem/incident change can be at the heart of some of IT’s greatest problems. EMC has identified four critical success factors for change management.