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Even the smallest office needs a fast, reliable, cost-effective printer capable of professional output. Yet SMBs are faced with limited resources and expertise when it comes to the common tasks of dealing with printer problems and ordering supplies. Today, the vast majority of SMBs purchase their printer or MFP separately to supplies such as ink and toner, with most purchasing these on an ad-hoc transactional basis. Printers can place a huge administrative and support burden on staff, which diverts them from their core activities.

The solution is to use a managed print service (MPS), which combines hardware, service and supplies into a service based on a cost-per-page. A leasing model provides predictable costs as spend is moved from capital to operational expenditure, whilst automatic supplies delivery and meter reads lower the need to stockpile supplies and eliminate time-consuming manual tasks.

This paper discusses the printing challenges faced by SMBs and how, by using a simple and flexible MPS, a business can save time and money whilst improving employee productivity.