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Social Media: The Next Evolution in Customer Service and Sales
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White paper

Social Media: The Next Evolution in Customer Service and Sales

ITSM
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Participating Company: 
Genesys
Participating Analyst: 
ETM analyst

Social media has radically changed the rules of customer service. Find out how you can harness the immense power of social media to strengthen your brand image, improve problem resolution, and reduce costs.

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Publications from Genesys

Podcast

Title
Leaps and bounds: Aligning customer engagement from contact center to enterprise
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Whitepaper

Title
Best Practices for Workload Distribution and Dynamic...
Dynamic Customer Engagement: Rising to the Customer Service...
Social Media: The Next Evolution in Customer Service and...

Whitepaper focus areas

Application Management Business Intelligence GRC HCM Infrastructure Management ITSM Security Strategic Sourcing Unified Communications

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